Otherwise the Hero 9.1 performed as advertised. Kodak is sending us a replacement unit to double-check. While a printer’s paper mechanism may leave a very small nick where it grabs the edge, obviously a jam is an undesirable outcome. Nearly all printed pages had a tiny dimple or bite in the same location along the lead edge of the sheet. And although the Hero 9.1 survived our speed testing without a hitch, it jammed twice within an hour or so of hands-on use. We’ve never had to wear down a part like this to get it to work right. After we made several attempts involving some extra force, it worked fine. In our tests, issue number one was that we couldn’t lift the scanner unit to change the ink cartridges and access the upper paper path. Unfortunately, it also suffered from some construction quirks that its cousin did not. Our test unit produced the same excellent photos as the Office Hero did this model also uses the same inexpensive inks, and it adds an easy-to-use and attractive 4.3-inch color touchscreen to the mix. The $250 (as of December 7, 2011) Kodak Hero 9.1 color inkjet multifunction printer is $50 more expensive than the Office Hero 6.1, but this more home-oriented MFP didn’t fare as well in our hands-on evaluations.
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